Most asked questions ?

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Most asked questions ?

- Can I determine that the text should be the candle?

You can not issue your own text bepalen.De texts on the site are just examples.

- Can I choose how the text should be ranked?

You are free to give us a detailed e-mail or comments on your order form to indicate how the format you want.

- How long does it take before we received our order?

We send an order between 3 to 14 days after registration of your payment.

You can always inform your order for how long after the delivery at that time was about.

Except Belgium, where we send every day, we all group packages for outside Belgium and send this 1 times per week.

- I want a candle with photo ordering, how I send this picture?

You can send a picture via the normal e-mail.Dit also to a few days after your order.

Please enter your name and more or order number or other information so we know what they order.

Use the same e-mail address if you have ordered, if possible.

- What quality should have the picture?

A photo of a candle shall be of good quality zijn.Ieder format allowed.

We apply the picture to the size of the candle.

Please take into account the width and height of the candle chosen in the choice of the photo.

For example, a candle of 7 cm width is better than a vertical photo taken with a horizontal picture.

Keep in mind also that the pictures are made with a transparent film, which is the color of the candle lights doorschijnen late.

Remove the foil or do not go, this can not be heraangebracht!

- Can we pick up the candle in the store?

No because we have no regular winkel.Beauty Candles is for sale via the Internet.

You can pick up in Mechelen in our private house, but only by appointment.

- Can the delivery date determined?

You can ask for a delivery at a certain date verzenden.Echter as we send it by mail and you are not at home in the provision of the package, you can still your packet within a certain period to pick up the local post office.

- What is the delivery of a candle?

The delivery time is between 3 to 14 days after registration of your payment.

If the very large orders, or a particular item is no longer available, then a little longer duren.In this case, we report it as soon as possible.

Belgium is sending daily, other countries 1 times per week.

- A specific article is in stock, but you can not deliver, why?

Our declared stocks in the shop for most of the articles in some articles juist.Echter stock only one indication.

This means that we stock the article in place allow you to place an order.

Which stated "Only in order" means that the article not in stock, but only by us will be ordered from the distributor after receiving your payment.

Shows that an article within a specified period is not available then we notify you as soon as possible.

- How much is a candle with photos and text?

The prices and options of all candles are mentioned in the article itself.

You can click on the picture to read more information about the desired product.

- What is the postage?

The shipping costs for your order are automatically calculated in the shopping cart.

Depending on the weight calculated the delivery system on the basis of the usual postal rates.

Do you have any questions please do not hesitate to contact us via e-mail or telephone.